Agency Priority Goal

Eliminate the Disability Claims Backlog

Priority Goal

Eliminate the Disability Claims Backlog
Improve accuracy and reduce the time it takes to complete disability compensation benefit claims.  Eliminate the disability claims backlog and process all claims in 125 days in FY 2015.

Indicators:

  1. Reduce the percentage of disability claims pending for more than 125 days to 50 percent in FY 2014 and 0 percent in FY 2015.
  2. Improve national “issue-based” rating accuracy for disability claims to 97 percent in FY 2014 and 98 percent in FY 2015.*
  3. Improve national “claim-based” rating accuracy for disability claims to 94 percent in FY 2014 and 98 percent in FY 2015.*

* VA is in the midst of reviewing its claims processing accuracy metrics and goals to ensure VA continues to drive decisions of the highest quality. VA plans to engage its VSO partners and other stakeholders as more information becomes available.

info Themes:
Veterans Benefits and Services