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General Services Administration

GSA's CFO Office Targets 200,000 Hours of Workload Redeployed to Higher-Value Mission Work


The President’s Management Agenda (PMA) and Shifting from Low-Value to High-Value Work CAP goal are encouraging agencies to find ways to shift time, effort, and funding from burdensome requirements to high value, mission-oriented work. Agencies are streamlining and eliminating unnecessary reporting requirements, consolidating processes and functions across offices, using shared services, and introducing new technologies like robotics process automation.

The Office of the Chief Financial Officer (OCFO) in the General Services Administration (GSA) has taken a comprehensive approach to improve its structure, business management and processes, operations, and culture. As a result of process elimination, optimization, and automation, GSA OCFO and its business partners have identified more than 200,000* annualized hours of GSA-wide workload that can be redeployed to higher-value mission work.

GSA OCFO prepared a case study of to explain how the team achieved this milestone and how other agencies can learn from and replicate their success.

Read the Case Study

*updated from 50,000 annualized hours on March 28, 2019