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CAP Goal IconSharing Quality Services

Goal Leaders

Suzette Kent,
Federal Chief Information Officer, Office of Management and Budget

Emily Murphy,
Administrator, General Services Administration

Goal Statement

PMG_red_target_iconTo create a mission-driven government with modern technology and services that enable the workforce to better serve the American taxpayer.

The Challenge


  • Outdated processes and technology, coupled with a culture of compliance, have created an inflexible mission-support environment.
  • Common mission support services such as processing hiring transactions, managing finances, closing contracts, and processing payroll more than $25B annually.
  • Rather than economizing by sharing across the Federal government, we duplicate contracts, people, and technology across hundreds of locations. Thirty eight percent of Federal leaders report low satisfaction with mission support.

What Success Looks Like

PMG_red_target_iconImprove the efficiency and effectiveness of the Federal government’s mission support services in the short and long term, leading to improved performance, customer experience and operational costs.

Goal Action Plans & Progress Updates

Key Performance Indicators

The President’s Management Agenda identifies cross-agency priority (CAP) goals to target those areas where multiple agencies must collaborate to effect change and report progress in a manner the public can easily track.

In this the section, find the key indicators from the CAP Goal Action Plan used to measure how this goal is performing.

View all Key Performance Indicators

Customer Satisfaction Scores

Customer Satisfaction Scores
View the Dashboard | Download Data