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Emily Murphy,Administrator, General Services Administration
Lesley Field,Deputy Administrator for Federal Procurement Policy and Shared Services Policy Officer, Office of Management and Budget
Suzette Kent,Federal Chief Information Officer, Office of Management and Budget
This goal will:   deliver technology and process improvements
that will improve citizen services, such as faster hiring so more border security officers can
be hired and in place faster and expedited payments to small businesses so the
economy can continue to grow and thrive; and
simpler grants application processes so more
grant resources are directed to results rather
than duplicative compliance actions; reduce taxpayer costs by closing the gap
between the Federal Government’s performance
in administrative services and industry
best in class; and shift time, effort, and funding currently
spent on administrative services to core missions
in support of American citizens.
Families economize by buying in volume or
taking advantage of the sharing economy
such as car or vacation rental sharing. Businesses,
non-profits, and state governments
have reduced costs and workload by streamlining
administrative activities such as human
resource transactions, financial management,
grants management, contracts, and information
technology support to reduce costs and
increase efficiency. The Federal Government
needs to do the same. For example, the Federal
Government outspends the private sector
when creating tax-filing paperwork (W-2s).
Industry has used technology and innovation
to reduce the cost to around $80 while Government
still spends an average of $120. We need
to close this gap.
Agencies will:   use benchmarks from high-performing private sector models to assess overall performance; increase use of targeted solutions; and measure satisfaction with those solutions to make sure they meet needs.
The President’s Management Agenda identifies cross-agency priority (CAP) goals to target those areas where multiple agencies must collaborate to effect change and report progress in a manner the public can easily track.
In this the section, find the key indicators from the CAP Goal Action Plan used to measure how this goal is performing.