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❮   CAP Goal Overview

CAP Goal IconImproving Customer Experience with Federal Services

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Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations. President's Management Agenda
Photo of James Byrne

Goal Leader:
James Byrne

Deputy Secretary, Department of Veterans Affairs

Photo of Matt Cutts

Goal Leader:
Matt Cutts

Administrator, U.S. Digital Service

Photo of Dustin Brown

Goal Leader:
Dustin Brown

Deputy Assistant Director for Management, Office of Management and Budget

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❝Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations.❞

News


October 21, 2019

Tips for Starting Your Customer Experience Journey

It can seem daunting to know where to start on the journey towards continual measurement and sophisticated management of your customers’ experiences. In government in particular, those responsible for delivering services can feel like there is a lack of sufficient resources, talent, and leadership support to enable good customer experience (CX) practices.


September 19, 2019

September 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, teams tasked with implementing the Federal government’s high-priority initiatives released their September 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).