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❮   CAP Goal Overview

CAP Goal IconImproving Customer Experience with Federal Services

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Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations. President's Management Agenda
Photo of Dr. Lynda Davis

Goal Leader:
Dr. Lynda Davis

Chief Veterans Experience Officer

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Goal Leader:
Matt Cutts

Administrator, U.S. Digital Service

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Goal Leader:
Dustin Brown

Deputy Assistant Director for Management, Office of Management and Budget

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❝Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations.❞

News


January 30, 2020

Modernizing the Way Government Serves its Citizens

In December 2019, the Office of Management and Budget (OMB) along with the National Association of State Chief Administrators (NASCA) held the Service to Citizens in the 21st Century Summit.


December 19, 2019

December 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the fourth quarter of FY2019. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.