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❮   CAP Goal Overview

CAP Goal IconImproving Customer Experience with Federal Services

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Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations. President's Management Agenda
Photo of Dr. Lynda Davis

Goal Leader:
Dr. Lynda Davis

Chief Veterans Experience Officer, Department of Veterans Affairs

Photo of Matt Cutts

Goal Leader:
Matt Cutts

Administrator, U.S. Digital Service

Photo of Dustin Brown

Goal Leader:
Dustin Brown

Deputy Assistant Director for Management, Office of Management and Budget

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❝Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations.❞

News


September 17, 2020

September 2020 Updates Show Progress on Cross-Agency and Agency Priority Goals


August 05, 2020

How the Small Business Administration is Improving Customer Experience During COVID-19

During difficult times, it’s more important than ever for the government to serve its citizens well. The Small Business Administration (SBA) has prioritized a modern, responsive customer experience (CX).