Dr. Lynda Davis
Chief Veterans Experience Officer, Department of Veterans Affairs
Administrator, U.S. Digital Service
Deputy Assistant Director for Management, Office of Management and Budget
Download the latest Action Plan and Progress Update
❝Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations.❞
This goal will provide a modern, streamlined, and responsive customer experience across government, comparable to leading private-sector organizations.
There are opportunities to: increase trust in the Federal Government by improving the experience citizens and businesses have with federal services across all delivery channels; transform the customer experience by improving the usability and reliability of our government’s most critical digital services; and, create measurable improvements in customer satisfaction by using the principles and practices proven by leading private-sector organizations.
September 17, 2020
September 2020 Updates Show Progress on Cross-Agency and Agency Priority Goals
August 05, 2020
How the Small Business Administration is Improving Customer Experience During COVID-19
During difficult times, it’s more important than ever for the government to serve its citizens well. The Small Business Administration (SBA) has prioritized a modern, responsive customer experience (CX).