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Social Security Administration  ssa seal

Improve Hearings Pending

Goal Leader: Elaine Garrison-Daniels, Acting Assistant Deputy Commissioner, Office of Hearings Operations

Deputy Goal Leader: Judge Patrick Nagle, Chief Administrative Law Judge, Office of Hearings Operations

Goal Statement: Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision. By September 30, 2018, SSA will complete 97 percent of cases that begin the fiscal year 430 days old or older (complete ~374,000 cases). By September 30, 2019, complete 95 percent of cases that begin the fiscal year 350 days old or older (complete ~385,000 cases).1

1The number of cases is an estimate and will be updated at the end of FY 2018

Implementation Action Plans will be available with the Q1 FY 2018 performance update.