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Improve Hearings Pending

Photo of Elaine Garrison-Daniels Goal Leader: Elaine Garrison-Daniels, Assistant Deputy Commissioner, Office of Hearings Operations

Goal Statement: Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision.

1 Setting the number of days for this target is how we define aged cases.

Quarterly targets:

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Goal Action Plans & Progress Updates

Coming soon.