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Social Security Administration  ssa seal

Improve Hearings Pending

Photo of Elaine Garrison-Daniels Goal Leader: Elaine Garrison-Daniels, Acting Assistant Deputy Commissioner, Office of Hearings Operations

Goal Statement: Improve customer service in the hearings process by prioritizing those individuals who have waited the longest for a hearing decision. By September 30, 2018, SSA will complete 97 percent of cases that begin the fiscal year 430 days old or older (complete ~374,000 cases). By September 30, 2019, complete 95 percent of cases that begin the fiscal year 350 days old or older (complete ~385,000 cases).1

1The number of cases is an estimate and will be updated at the end of FY 2018

Goal Action Plan & Progress Update:

pdftestFY 2018, Quarter 1