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FY24-25 Priority Goals

Implementation plans that include quarterly updates of goal progress will be available starting this spring, 2024.

Behavioral Health

HHS is committed to improving health outcomes for those affected by behavioral health conditions. HHS will continue to improve these outcomes by increasing access and utilization of prevention, crisis intervention, treatment and recovery services. By September 30, 2025, HHS will reduce Emergency Department (ED) visits for acute alcohol use, mental health conditions, suicide attempts, and drug overdose by 10% compared to the FY 2023 baseline.

Miriam Delphin- Rittmon, Ph.D.

Assistant Secretary

Mental Health and Substance Use, SAMHSA

Debra Houry, M.D., M.P.H.

Deputy Director for Program and Science and Chief Medical Officer


Advancing Customer Experience

HHS builds trust and improves customer experience by simplifying its procedures, saving people time, and delivering results while maintaining program integrity. By September 30, 2025, HHS will enhance foundational CX capacity by reporting on trust and other service-level experience measures for HHS operating divisions.

Michael Bernier

Deputy Performance Improvement Officer and Branch Chief

Program Engagement and Performance

Ariele Faber

Chief Experience Officer

Center for Medicare & Medicaid Services