Improve health insurance selection customer experience
Senior Advisor to the Director
Office of the Director (OPM)
Healthcare and Insurance (OPM)
Deputy Associate Director
Healthcare and Insurance, Program Development and Support (OPM)
Improve customer experience by making it easier for Federal employees, annuitants, and other eligible persons to select the right health insurance plan for their needs. By September 30, 2023, complete user-centered design and develop a minimum viable product for a new, state-of-the-art Decision Support Tool that will give eligible individuals the necessary information to compare plan benefits, provider networks, prescription costs, and other health information important to them and their families.