Diversity, Equity, Inclusion, Access: Improving Trust of Underserved Veteran Populations

Goal leaders

John W. Boerstler

Chief Veterans Experience Officer

Veterans Experience Office (VA)

Barbara C. Morton

Deputy Chief Veterans Experience Officer

Veterans Experience Office (VA)

To achieve

VA will measure, report and improve the trust of underserved Veterans, such as women, Veterans of color, and LGBTQ+ Veterans. Through this data and human-centered design insights, VA will drive improvements to the experiences of underserved populations served by VA.

By September 30, 2023, Veterans Experience scores related to underserved populations will increase by 3% over a FY 2022 baseline, with an aspirational goal of 90%.