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Improve the National 800 Number Service

Goal leaders

Eric Skidmore

Assistant Deputy Commissioner

Office of Operations (SSA)

Yateesh Katyal

Deputy Associate Commissioner

Office of Systems (SSA)

To achieve

Improve the customer experience by reducing the Average Speed of Answer on the National 800 Number.

  • By September 30, 2023, achieve an average speed of answer of less than 12 minutes, including implementation of estimated wait time and call back options.