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2-Year Priority Goal

Enhance Customer Experience and Improve Trust

Goal leaders

Simchah Suveyke-Bogin

Chief Customer Experience Officer

Office of Customer Experience (USDA)

To achieve

Enhance the customer experience (CX) of our high impact services and increase the public’s trust by continuously listening to their feedback and implementing human-centered solutions to reduce barriers and burdens to access. By September 2023, each USDA High Impact Service Provider (HISP) will implement mechanisms to measure trust and satisfaction and establish feedback methods to collect insights to perform activities that will make measurable improvements in CX.