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Improve the Customer Experience at USDA

Goal Leader: Robert Stephenson, Chief Operating Officer, Farm Production and Conservation Mission Area

Goal Statement: USDA will effectively deliver farm and conservation programs to America’s farmers, ranchers and foresters, ultimately increasing their ability to prosper and grow. By September 2019, the Department will enhance the customer experience for farmers, ranchers, and foresters at USDA service centers as well as improve and expand service delivery channels by establishing an effective framework to serve customers in-person and online.

Implementation Action Plans will be available with the Q1 FY 2018 performance update.