Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

In addition to the Decennial, which counts every person in the United States, the U.S. Census Bureau conducts more than 130 surveys and programs each year, including our nation’s largest annual household survey, the American Community Survey, which reaches 3.5 million households nationwide.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.


About this HISP

The mission of the United States Patent and Trademark Office (USPTO) is to ensure that the intellectual property system contributes to a strong global economy, encourages investment in innovation, and fosters entrepreneurial spirit. In 2020, USPTO responded to the continued demand for patents and trademarks to protect new ideas and investments in innovation by servicing over 600,000 patent applications, over 400,000 trademark registrations, and increasing all-electronic processing of trademark applications to 88.7%.

Designated Services

Applying for a Patent

The USPTO conducts surveys on its patent and trademark customer application to measure satisfaction for its contact center, uspto.gov website (desktop and mobile) and other channels.

Q3 2021

Q2 2021

Q1 2021

Applying for a Trademark

The USPTO conducts surveys on its patent and trademark customer application to measure satisfaction for its contact center, uspto.gov website (desktop and mobile) and other channels.

Q3 2021

Q2 2021

Q1 2021