Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

Within the government-to-government relationship, the Bureau of Indian Affairs provides services directly or through contracts, grants, or compacts to 567 Federally recognized tribes with a service population of roughly 1.9 million American Indian and Alaska Natives. Programs administered include an education system consisting of 183 schools for approximately 42,000 students.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.


About this HISP

Bureau of Trust Fund Administration (BTFA) maintains approximately 3,000 accounts for 250 Tribal entities with assets exceeding $4.4 billion, and over 387,000 Individual Indian Monies (IIM) accounts with assets of approximately $597 million.

Designated Services

Contacting the Trust Beneficiary contact center

The Trust Beneficiary Call Center (TBCC) plays a critical role in the delivery of trust fund management services to Indian trust beneficiaries. The TBCC provides an easy-to-access primary point of contact for making inquiries about their trust assets. TBCC surveys customers who use the Interactive Voice Response (IVR).

Q3 2021

Q2 2021

Q1 2021

This HISP did not report customer feedback.


About this HISP

The U.S. Fish and Wildlife Service is the premier government agency dedicated to the conservation, protection, and enhancement of fish, wildlife and plants, and their habitats. It is the only agency in the Federal government whose primary responsibility is the conservation and management of these important natural resources for the American public.

Designated Services

Visiting a National Wildlife Refuge

The National Wildlife Refuge System plays an essential role in providing outdoor recreation opportunities to the American public and the associated economic benefits to local communities. Millions of visitors to National Wildlife Refuges have hunted, fished, observed or photographed wildlife, participated in environmental education or interpretation on a refuge. These activities help National Wildlife Refuges serve as an economic engine for local communities, helping to support thousands of jobs and billions in visitor expenditures as well as providing vital funding for conservation.

Q3 2021

Q2 2021

This HISP did not report customer feedback.

Q1 2021

This HISP did not report customer feedback.


About this HISP

The National Park Service manages over 400 national parks covering more than 85 million acres in all 50 states. In 2020, NPS provided refuge from the pandemic with over 200 million park visits.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.