Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

The Employee Benefits Security Administration (EBSA) is responsible for ensuring the integrity of the private employee benefit plan system in the United States. EBSA's oversight authority extends to nearly 734,000 retirement plans, 2 million health plans, and 662,000 other welfare benefit plans, such as plans providing life or disability insurance. These plans cover about 158 million workers and their dependents, with over $12.9 trillion in plan assets. In FY 2021, EBSA recovered over $2.4 billion for plans, participants, and beneficiaries.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.


About this Service Provider (HISP)

The mission of the Employment and Training Administration is to contribute to the more efficient functioning of the U.S. labor market by providing high-quality job training, employment, labor market information, and income maintenance services primarily through state and local workforce development systems.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.


About this Service Provider (HISP)

The Occupational Safety and Health Administration (OSHA) assures safe and healthful working conditions by setting and enforcing standards. OSHA’s Federal and state health inspectors ensure the health and safety of more than 130 million workers. In 2019, OSHA administered 33,393 Federal inspections and 42,603 State Plan inspections.

Designated Services

Applying for Voluntary Protection Program status

The Voluntary Protection Programs (VPP) recognize employers and workers in the private industry and Federal agencies who have implemented effective safety and health management systems and maintain injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. Applicants and participants are surveyed upon final approval of new site or reapproval of an existing site.

Q3 2021

Q2 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q1 2021

This HISP did not report customer feedback.


About this Service Provider (HISP)

The Office of Workers' Compensation Programs (OWCP) provides four core programs for workers’ compensation benefits to different sets of workers with varying health needs. In 2019, the Federal Employees’ Compensation Act program supported over 200,000 beneficiaries with $1.9 billion in compensation payments with 3 million medical bills processed.

Designated Services

Claimant Benefits Surveys

Q3 2021

Q2 2021

Q1 2021

Contacting the Employees Occupational Illness Compensation contact center

The Division of Energy Employees Occupational Illness Compensation (DEEOIC) protects the interests of workers who were injured or became ill on the job, or their families, by making timely, appropriate, and accurate decisions on claims and providing prompt payment of benefits to eligible claimants. Incoming customer phone calls to the Energy Employees Occupational Illness Compensation Call Center program are surveyed.

Q3 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q2 2021

Q1 2021

This HISP did not report customer feedback.