Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

The Build America Bureau serves as the point of contact and coordination for states, municipalities, and project sponsors looking to utilize federal transportation expertise; apply for federal transportation credit programs; and explore ways to access private capital in public private partnerships. The Bureau focuses on innovative financing and partnerships to support state and local governments and transportation agencies looking to build transportation projects. Its Transportation Infrastructure Finance and Innovation Act (TIFIA) program has awarded $34.5 billion since its inception, and its Railroad Rehabilitation and Improvement Financing program has awarded $7.1 billion. Just in fiscal year 2021, these two programs provided about $10 billion financing to eligible transportation projects.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.