Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

With over 6 million police-reported crashes, more than 36,000 fatalities, and 2.7 million injuries in 2019, the National Highway Traffic Administration (NHTSA) works to keep our roads, cars, trucks, and car seats safe is critical as traffic fatalities in several categories (e.g., during night time, during weekends, in speeding-related crashes) increased in 2020.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.