Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

Federal Student Aid (FSA) seeks to ensure that all eligible individuals can benefit from Federal financial assistance for education beyond high school. FSA provides more than $120 billion in grants, work-study, and loan funds each year to help pay for college or career school. FSA processes approximately 20 million FAFSA submissions annually.

Designated Services

Applying for Financial Aid

FSA measures customer satisfaction of the FAFSA submission process on its FAFSA.gov and the myStudentAid App.

Q3 2021

Q2 2021

Q1 2021