Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

1 in 4 Americans is covered by Medicaid (73.8 million) and Children’s Health Insurance Program (CHIP) (6.8 million); more than 60 million Americans are enrolled in Medicare; and 11.4 million consumers selected or were automatically reenrolled in an Exchange plan in 2020.

Designated Services

Asking About Medicare Benefits

Medicare is health insurance for people 65 or older, people under 65 with certain disabilities and people of any age with End-Stage Renal Disease. Medicare.gov provides information and resources for beneficiaries. Contact center phone call and web satisfaction are measured via survey.

Q3 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q2 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q1 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Searching for health insurance on Healthcare.gov

The Health Insurance Exchanges (Marketplace) help uninsured people find health coverage. By filling out an application on Healthcare.gov, consumers find out if they qualify for private insurance plans, Medicaid, or the Children’s Health Insurance Program (CHIP). Web, phone call and post- application satisfaction are measured via survey.

Q3 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q2 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

Q1 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.