Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

In 2020, the Department of Housing and Urban Development (HUD) provided rental assistance to approximately 4.6 million low-income households, including elderly residents, individuals with disabilities, and veterans.

Designated Services

Contacting the Single Family Loan contact center

HUD's Single Family programs include mortgage insurance on loans to purchase new or existing homes, condominiums, manufactured housing, houses needing rehabilitation, and for reverse equity mortgages to elderly homeowners. HUD solicits feedback from people who contact their Single Family Loan and Resource Center.

Q3 2021

Q2 2021

Q1 2021

This HISP collected customer feedback, but the data is only partially within A-11 guidelines.