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Office of Personnel Management


Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


  • About this HISP

    Every day, USAJobs hosts over 900 jobs and manages 6 million profiles. The platform has over 200 million site visits a year.

    Designated Services

    Applying for a Federal job on USAjobs.gov

    Surveys are sent to those who visit the mobile and desktop versions of the website.

    Q2 2021

    Q1 2021

    This HISP did not report customer feedback.

  • About this HISP

    Provides benefits for more than 2.7 million annuitants, survivors, and family members.

    Designated Services

    Applying for retirement benefits

    Surveys are sent to those who are filing retirement claims and other customer services transactions via email, phone and website.

    Q2 2021

    Q1 2021

    This HISP collected customer feedback, but the data is only partially within A-11 guidelines.