Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this HISP

Serving the nation’s 31.7 million small business, in 2020, the Small Business Administration distributed more than $29 billion in loans and investments to small businesses, provided business coaching to nearly 750,000 entrepreneurs, distributed more than $195 billion in disaster loans, and assisted with 275 active disaster assistance declarations.

Designated Services

Seeking services from a district office

The Office of Field Operations is primarily responsible for the direct execution of the Agency’s products and services for America’s small businesses, representing the critical link between the small businesses and the SBA policy makers. These offices constantly interact with individuals seeking services. A survey is sent to people who have received assistance from an SBA District office.

Q3 2021

Q2 2021

Q1 2021