Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.

About this Service Provider (HISP)

The Social Security Administration (SSA) serves over 40 million retirees and their loved ones each year. For the 55 million spouses and dependents of retirees who have passed on, the Old-Age & Survivors Insurance (OASI) pays them over $944 billion in benefits a year. For the 10 million retirees who are disabled, the Disability Insurance program (DI) pays them about $145 billion. The Supplemental Security Income pays over $55 billion to nearly 8 million people who both are low-income and have a disability.

Designated Services

Accessing Social Security services online

SSA surveys people who use their online services.

Q3 2021

Q2 2021

Q1 2021