Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

The U.S. Agency for International Development (USAID) works with partners around the world to save lives, reduce poverty, strengthen democratic governance, and help people progress beyond assistance. In fiscal year 2020, USAID obligated over $15.1 billion in foreign assistance funds through grants and cooperative agreements and $6.1 billion through contracts of which $918 million went to U.S. small businesses. We had a total of 3,047 implementing partners and worked in over 100 countries.

This HISP was newly designated and will complete action planning in FY22.

Designated Services

This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.