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Department of Agriculture


Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


  • About this HISP

    The Farm Service Agency (FSA) serves all farmers, ranchers, and agricultural partners through the delivery of effective, efficient agricultural programs for all Americans. There were 2.02 million U.S. farms in 2020. With 51 state offices and over 2,000 county offices, including offices in U.S. territories, FSA implements farm programs and farm loans to farmers and ranchers across the country. This past year, FSA obligated more than $7.5 billion in direct and guaranteed farm ownership and operating loans, including more than $3.4 billion for beginning farmers, an agency record.

    Designated Services

    Visiting Farmers.gov

    Farmers.gov is designed to provide America’s farmers, ranchers, private foresters and other agricultural producers with online self- service applications, educational materials, engagement opportunities and business tools to increase efficiency and productivity while preserving long-held traditional relationships between local USDA offices and producers. Survey feedback is collected from website visitors.

    Q2 2021

    Q1 2021

    This HISP collected customer feedback, but the data is only partially within A-11 guidelines.

  • About this HISP

    Food and Nutrition Service (FNS) works to end hunger and obesity through the administration of 15 federal nutrition assistance programs including WIC, Supplemental Nutrition Assistance Program (SNAP), and school meals. SNAP helps over 40 million low-income people afford a nutritionally adequate diet; WIC provides nutritious food for about 7 million low-income women, infants, and children; and school breakfast and lunch programs provide free and reduced-price meals to over 20 million low-income children.

    This HISP was newly designated and will complete action planning in FY22.

    Designated Services

    This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.

  • About this HISP

    The Forest Service works to sustain the health, diversity, and productivity of the nation's forests and grasslands, which includes sustainable stewardship of more than 600 million acres of forestland, 193 million acres of public lands, and more than 400 million acres of private land across the United States.

    This HISP was reporting for recreation.gov in previous years. They will complete action planning in FY22.

    Designated Services

    This HISP was reporting for recreation.gov in previous years. They will identify services for customer feedback reporting by December 31st, 2021.

  • About this HISP

    The Natural Resources Conservation Service (NRCS) works with farmers, ranchers and forest landowners across the country to help them boost agricultural productivity and protect our natural resources through conservation In 2020, NRCS worked with producers to develop more than 100,000 conservation plans as well as place conservation practices and enhancements on more than 19 million acres.

    Designated Services

    This HISP was not previously reporting customer feedback data and will designate services by December 31st, 2021.

  • About this HISP

    Nearly 60 million Americans live in rural areas and experience higher rates of poverty; since 2009, Rural Development has financed nearly 8,000 community facilities projects, helped save or create more than 375,000 rural jobs, aided nearly 75,000 rural businesses, improved rural electric infrastructure for more than 25 million rural residents, and supported more than 5,500 distance learning and telemedicine projects.

    This HISP was newly designated and will complete action planning in FY22.

    Designated Services

    This HISP was newly designated for FY22 and will identify services for customer feedback reporting by December 31st, 2021.