The Federal Emergency Management Agency's (FEMA) mission is to help people before, during and after disasters. FEMA coordinates the federal government's role in preparing for, preventing, mitigating the effects of, responding to, and recovering from all domestic disasters, whether natural or man-made, including acts of terror. The agency helps eligible individuals and households, state, local and tribal governments, and certain private nonprofits cover disaster recovery and mitigation expenses through its three main grant programs: Individual Assistance, Public Assistance and Hazard Mitigation. FEMA works closely with other federal partners, such as the U.S. Small Business Administration, which provides low-interest disaster loans to help homeowners, renters and businesses recover. Additionally, FEMA funds training of emergency response personnel throughout the United States and its territories as part of the agency's preparedness efforts.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.
There is no available data to share at this time.