U.S. Citizenship and Information Services (USCIS) is the government agency that oversees lawful immigration to the United States. We are 19,000 government employees and contractors working at offices across the world. Examples of USCIS services include adjudicating requests for immigration benefits such as citizenship and permanent residency, processing applications for asylum and refugee status, and ensuring employment eligibility of new hires across the United States. The USCIS Contact Center is the centralized resource for providing information services to the public. The Contact Center helps the public using multiple channels to provide accurate, timely and consistent information about applications and benefits. We employ a multi-tiered, integrated framework to address inquiries ranging from simple case status questions to those who have experienced significant issues or long delays.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.
There is no available data to share at this time.