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U.S. Patent and Trademark Office, Department of Commerce

Patents


In 2018, the patent office issued the 10 millionth patent, celebrating the rich history and strength of the American intellectual property system

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The mission of the United States Patent and Trademark Office is to ensure that the intellectual property system contributes to a strong global economy, encourages investment in innovation, and fosters entrepreneurial spirit. The primary services provided by USPTO are processing patent and trademark applications and disseminating patent and trademark information. Through the issuance of patents, the USPTO encourages technological advancement by providing incentives to invent, invest in, and disclose new technology worldwide.

CX Plans and Progress

Service design artifacts to support Customer Experience planning and change management. Each agency generates operational data; including web traffic and customer feedback.

Progress

View CX Feedback Data
Digital Analytics Data
Operational Data
Reporting Notes

CX Feedback Data

During this quarter, the HISP collected feedback under a PRA clearance that does not all for public disclosure. HISPs are required to establish the new A-11 Section 280 generic clearance that allows for public reporting by October 1, 2020.

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During this quarter, the HISP collected feedback under a PRA clearance that does not all for public disclosure. HISPs are required to establish the new A-11 Section 280 generic clearance that allows for public reporting by October 1, 2020.

Digital Analytics Program Data

Operational Data

Patents customer support volume via phone

Month IAC OID OMBU PCT PEBC PET AAU/PUBS PATENTS TOTAL
January 2019 3,267 284 336 1,889 7,408 1,227 7,294 21,705
February 2019 2,528 338 405 1,724 7,896 1,131 6,888 20,910
March 2019                
April 2019 2,856 342 389 1,983 5,955 1,326 7,365 20,216
May 2019 2,806 360 392 2,026 6,894 1,384 7,810 21,672
June 2019 2,576 404 330 1,782 5,710 1,213 6,681 18,696
July 2019 2,828 391 291 1,986 6,192 1,295 6,609 19,592
August 2019 2,703 418 265 2,016 5,568 1,309 6,561 18,840
September 2019 2,606 451 291 1,886 4,878 1,135 6,029 17,276
FY 19 Total 33,652 4,314 4,285 2,616 82,419 14,765 83,568 245,619

Total New Applications Filed by Patent Type

Year Utility Design All
2019 75,747 7,716 83,463
2018 73,059 8,781 81,840
% change 3.7% -12.1% 1.9%

Reporting Notes

  • CX Feedback Data: HISPs are currently in the process of aligning their customer feedback collections to seven government-wide CX measures. These measures align to specifically worded questions that agencies may make minimal changes to (to ensure relevancy for their context) and be scored on a scale of 1 to 5, with 5 indicating strong agreement with a measure statement. Agencies that use a 10 point scale provide a calculation for converting results to a five point scale. Many are collecting customer feedback under clearances that did not include a provision to share this data publicly. HISPs without the current capacity to collect and share data using the government-wide measures must identify a target date for reporting of these metrics not to exceed FY 2021, Quarter 1.
  • Operational Data: HISPs were provided the opportunity to submit operational data in their quarterly reporting to OMB that provides context regarding their customers' experiences with their service.