The U.S. Fish and Wildlife Service is the oldest federal conservation agency, tracing its lineage back to 1871, and the only agency in the federal government whose primary responsibility is management of fish and wildlife for the American public. The Service manages millions of acres with field stations across all 50 states. The Service’s National Wildlife Refuge System plays an essential role in providing outdoor recreation opportunities to the American public and the associated economic benefits to local communities. Millions of visitors to National Wildlife Refuges have hunted, fished, observed or photographed wildlife, or participated in environmental education or interpretation on a refuge. These activities help National Wildlife Refuges serve as an economic engine for local communities, helping to support thousands of jobs and billions in visitor expenditures as well as providing vital funding for conservation.
Service design artifacts to support Customer Experience planning and change management. Each agency generates operational data; including web traffic and customer feedback.
View CX Feedback Data Digital Analytics Data Operational Data Reporting Notes
The National Wildlife Refuge System piloted an effort in 2010-2012 to collect customer feedback data. Building on these efforts, they have begun to implement an annual survey administered throughout the year. The 2010-2012 report can be found here.
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