The Health Insurance Exchanges (Marketplace) help uninsured people find health coverage. By filling out an application, consumers find out if they qualify for private insurance plans, Medicaid, or the Children’s Health Insurance Program (CHIP). If they qualify for a private plan, they may qualify for savings based on their household size and income. If a consumer doesn’t qualify for savings, he/she can still buy coverage. Plans cover essential health benefits, pre-existing conditions, and preventive care. Medicaid and CHIP cover families with limited income, disabilities, and other circumstances. At the Call Center and on Healthcare.gov, CMS helps consumers find the coverage that best meets their needs.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.