Recreation.gov provides a gateway to discover our Nation's hidden treasures and engage in timeless outdoor recreation and cultural activities. With roughly 3,700 facilities and activities and over 103,000 individual reservable sites across the country, Recreation.gov is confident that you'll find what you need to create lasting memories and bring home a story. There are millions of Recreation.Gov users visiting our federal lands and waterways, spending billions and supporting hundreds of thousands of jobs. Many of these jobs are located in rural communities and are associated with numerous outdoor industries and small businesses.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.
Since the launch of the CSAT on May 14 (thru June 30), we received 13,606 responses and have seen an overall trend of positive feedback. We have seen the most positive comments coming from customers researching a future trip, purchasing an annual pass, and modifying/cancelling a reservation. The team has also identified measurable goals to improve CSAT of RV and tent campers by identifying options to make maps more effective in making a reservation (such as illustrating locations in relation to other amenities and site features), increase images on facility pages to show various features of the locations, and streamline ability to discover availability of a secondary site after booking an initial site.