Retirement Services is responsible for the Government-wide administration of retirement benefits and services for Federal employees, retirees, and their families. These benefits and services offer employees the opportunity to plan for their retirement and to know that their retirement system is effectively managed. OPM Retirement services also administers the Civil Service Retirement System (CSRS) and the Federal Employee Retirement System (FERS), serving 2.5 million Federal retirees and survivors who receive monthly annuity payments. We strive to provide timely and responsive services and information to retirees and their families, whenever needed.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.