The Office of Field Operations is the organizational unit of the Small Business Administration (SBA) that is primarily responsible for the direct execution of the Agency’s products and services for America’s small businesses, representing the critical link between the small businesses and the SBA policy makers.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.
There is no available data to share at this time.