The Office of Field Operations is the organizational unit of the Small Business Administration (SBA) that is primarily responsible for the direct execution of the Agency’s products and services for America’s small businesses, representing the critical link between the small businesses and the SBA policy makers.
Service design artifacts to support Customer Experience planning and change management. Each agency generates operational data; including web traffic and customer feedback.
View CX Feedback Data Digital Analytics Data Operational Data Reporting Notes
During this quarter, the HISP collected feedback under a PRA clearance that does not all for public disclosure. HISPs are required to establish the new A-11 Section 280 generic clearance that allows for public reporting by October 1, 2020.
There is no available data to share at this time.