The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury and is one of the world's most efficient tax administrators. IRS provides America's taxpayers top quality service by helping them understand and meet their tax responsibilities and enforces the law with integrity and fairness to all. The IRS receives more than 100 million individual tax returns annually and issues millions of refunds. More than 90 percent of individual returns received are filed electronically. Using new screening criteria, the IRS has stopped billions in fraudulent refunds claimed by identity thieves.
Service design artifacts to support
Customer Experience planning and change management.
Each agency generates operational data;
including web traffic and customer feedback.
View CX Feedback Data
Digital Analytics Data
During this quarter,
the HISP collected feedback under a PRA clearance
that does not all for public disclosure.
HISPs are required to establish the new A-11 Section 280 generic clearance
that allows for public reporting by October 1, 2020.