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Department of Education  Education seal

Improve Borrowers’ Access to Quality Customer Service

Goal Leader:

Photo Placeholder John Kane, Acting Deputy Chief Operating Officer, Federal Student Aid (FSA)

Deputy Goal Leader: Diane Jones, Principal Deputy Under Secretary, Delegated the Duties of Under Secretary and Assistant Secretary for Postsecondary Education (OPE)


Goal Statement: By September 30, 2019, the Office of Federal Student Aid (FSA) will advance the adoption of the Next Generation Financial Services Environment, enabling over 1.8 million customers to submit their Free Application for Federal Student Aid through the FSA mobile platform and 30,000 customers to use the mobile platform to check on their loan balances.

*The goal statement has been revised. A description of the change will be included in the Goal Action Plan’s next quarterly progress update.

Goal Action Plans & Progress Updates