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Cross-Agency Priority Goals

Cross-Agency Priority (CAP) Goals are a tool used by leadership to accelerate progress on a limited number of Presidential priority areas where implementation requires active collaboration among multiple agencies.

November 13, 2019

Welcoming the Newest WHLDP Cohort!

Welcome to the new WHLDP cohort.


October 25, 2019

Lessons and Advice from Recent White House Leadership Development Program Graduates

Recently our team interviewed several White House Leadership Development Program graduates to learn more about their experience in the program. Over the next month, we’ll share their stories, learning moments, and advice through a variety of mediums, including blog posts and social media. Stay tuned for more!


October 21, 2019

Tips for Starting Your Customer Experience Journey

It can seem daunting to know where to start on the journey towards continual measurement and sophisticated management of your customers’ experiences. In government in particular, those responsible for delivering services can feel like there is a lack of sufficient resources, talent, and leadership support to enable good customer experience (CX) practices.


September 19, 2019

September 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, teams tasked with implementing the Federal government’s high-priority initiatives released their September 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).


September 19, 2019

NEW: First High Impact Service Provider (HISP) Action Plans Released

In 2018, OMB Circular A-11 Section 280 guidance required the identified High Impact Service Providers (HISPs) to create an annual customer experience (CX) Action Plan. The CX CAP Goal team spent much of FY19 working with HISPs, providing direction and training to enable successful completion of the Plans.


August 14, 2019

2019 revision to OMB Circular A-11, Part 6: Strengthening the Policy Framework for Improving Program and Service Delivery

Recently, OMB released its annual update to OMB Circular A-11. If you find yourself asking what is OMB Circular A-11, you’re probably not alone and certainly in good company – this is definitely one of Performance.gov’s ‘wonkier’ news posts.


August 13, 2019

Buy Smarter and Save Money with Category Management

The Category Management Cross-Agency Priority Goal team is addressing this challenge by helping the Government apply smart decision-making strategies (or category management principles) to reduce duplicative contracts and provide solutions where agencies are buying the same kinds of goods and services.


August 07, 2019

Five Everyday Items Born In Government Labs

You may be surprised to learn that many of the items found in the average American home or office were created with the help of government funding. In fact, some of the world’s most ubiquitous products like GPS were spawned from federally funded research and development conducted at Federal laboratories, universities, and other research organizations.


July 22, 2019

Grants CAP Goal Team Hosts Monthly Innovation Exchanges

The Results-Oriented Accountability for Grants CAP Goal team recently launched the Innovation Exchange Sessions, a monthly, virtual meeting to bring the broader grants management community together to learn about new ideas and approaches from fellow practitioners.


July 10, 2019

How to Win with Technology Business Management (TBM)

Each play here is a plan of action or strategy used to move toward a goal or objective. The 7 plays in this book will improve your chances of beginning a successful TBM implementation.


June 27, 2019

Accountability Scorecard for Major Infrastructure Projects

Agencies Show Transparency, Progress Toward Modernizing Infrastructure Permitting With Release of Scorecards.


June 20, 2019

Improving the Customer Experience Government-wide

Challenges and opportunities to improving cx in our largest citizen facing programs


June 20, 2019

Summer Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, teams tasked with implementing the Federal government’s high-priority initiatives released their June 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).


May 10, 2019

Using Digital Analytics to Improve Customer Experience Online

Over 28 million people visit government websites each day. Understanding how these users navigate our websites and online resources is critical to improving the online customer experience.


April 26, 2019

Sharing Quality Services Memo Release

Administration Issues New Memo and Shared Services Strategy to Improve Government Efficiency


February 21, 2019

Update: Register Today for the Single Audit & Risk Management Demo Days!

The rescheduled Single Audit and Risk Management Industry Demonstration Days begin April 3, 2019.


February 14, 2019

Transforming USAID to Improve Outcomes

USAID is changing the way it does business to achieve greater development outcomes and strengthen the capacity of partner countries on their journey to self-reliance.


December 18, 2018

New Updates Highlight Movement on Cross-Agency and Agency Priority Goals

Teams implementing the federal government’s high-priority performance initiatives released their December 2018 quarterly updates of progress.


November 21, 2018

Building and Retraining our Federal Workforce for Tomorrow

November is National Career Development Month and there’s no better time to share what the Administration is doing to help reskill and retrain our Federal workforce to better serve the American people for the 21st century.


November 16, 2018

Now Open for Public Comment: Federal Grants Management Draft Data Standards

Federal Grants Management Draft Data Standards Open for Feedback


October 15, 2018

Agency Leaders Gather to Advance Program Management Improvement Initiatives

Agency Leaders Gather to Implement Improvement Initiatives


September 27, 2018

GSA Awards NewPay BPA for Software-as-a-Service for Payroll and Work Schedule and Leave Management

10-year, $2.5 billion BPA provides agencies with technology and services to modernize and improve payroll processing across government


September 26, 2018

Modernizing the Infrastructure Permitting Process

White House announces the appointment of a new Executive Director for the Federal Permitting Improvement Steering Council (Permitting Council).


September 20, 2018

New Updates Highlight Movement on Cross-Agency and Agency Priority Goals

Cross-Agency and Agency Priority Goal teams today released the latest updates on the progress of high-priority federal initiatives.


August 31, 2018

White House Leadership Development Program Announces 2019 Cohort Fellows

Over the past three years, the program has accelerated the development of 44 high-performing civil servants to help build the next cadre of leaders in the executive branch.


August 02, 2018

NASA Debuts Online Toolkit to Promote Commercial Use of Satellite Data

Data, Accountability and Transparency is a key driver of the President's Management Agenda. NASA is advancing this priority through a new online resource that promotes commercial use of remote-sensing data.


July 31, 2018

Category Management Success: GSA City Pair Program Saves More than $2B for Federal Agencies

The GSA City Fair Program will save the government about $2.38 Billion next year and showcases progress of the Category Management CAP goal, which is leveraging common contracts and best practices to drive savings and efficiencies.


July 31, 2018

VA Improves Customer Experience to Veterans with Text Message Appointment Reminders

VA's VEText, a text messaging appointment-reminder system that allows veterans to easily confirm or cancel an appointment, has helped VA reduce no-show medical visits by more than 100,000.


July 29, 2018

GSA's CFO Office Targets 200,000 Hours of Workload Redeployed to Higher-Value Mission Work

GSA's CFO Office Targets 200,000 Hours of Workload Redeployed to Higher-Value Mission Work


July 24, 2018

Advancing Federal Financial Management

Cross-Agency Priority Goals are driving a 21st century approach to federal financial management.


June 26, 2018

Federal Agencies Release 2018 Quarter 2 Updates on Agency Priority Goal and Cross-Agency Priority Goal Progress

Today Federal agencies released their Q2 progress updates on their current Agency Priority Goals (APG) and Cross-Agency Priority (CAP) Goals.


June 18, 2018

Help Wanted: Increase the Effectiveness of your Tax Dollar!

The adoption of the Technology Business Management (TBM) Framework will provide more granularity in IT investments based upon an open-source taxonomy broadly accepted across both private and public sector organizations.


June 01, 2018

Op-Ed: Federal Payroll Modernization Could Advance President's Management Agenda and Cross-Agency Priority Goals

A new op-ed by Beth Angerman explains that the Federal government can cut long-term costs and improve service by modernizing the way it runs payroll.


May 22, 2018

Performance.gov Launches Twitter Account

Follow us @PerformanceGov for Performance.gov for a window into Federal agencies’ efforts to deliver on their mission, service, and stewardship objectives


April 20, 2018

Federal Leaders Gather to Accelerate President’s Management Agenda Initiatives

More than 200 federal C-suite leaders gathered in early April to better understand the President’s Management Agenda (PMA) and how they can individually and collectively move it forward.


April 09, 2018

Federal Agencies Release First Quarterly Update on Agency Priority Goal Progress

Federal agencies released today their implementation action plans and first progress updates on their fiscal year (FY) 2018-19 Agency Priority Goals.


March 20, 2018

OMB Launches President’s Management Agenda and Kansas City Listening Tour

Today, the White House Office of Management and Budget (OMB) kicked off a two-day listening tour to engage federal workers and citizens in discussions about improving government services.