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To fulfill President Lincoln’s promise to care for those “who shall have borne the battle” and for their families, caregivers, and survivors.
On March 3, 1865, President Lincoln signed legislation that established a network of National facilities to care for the Nation’s wounded Civil War Soldiers. This singular act codified a social contract between the Nation and our Veterans that the Department of Veterans Affairs (VA) would always be there to help Veterans and their families heal and recover from the illnesses, injuries, or wounds sustained in service to America, and successfully reintegrate into civilian life. This set of principles drives VA’s mission to this day. As the Nation’s largest integrated health care delivery system, VA serves over nine million Veterans by providing many types of care and benefits tailored to Veterans and their families that are not available in the private sector. VA delivers exceptional care in polytrauma, spinal cord injury and rehabilitation, prosthetics, traumatic brain injury, post-traumatic stress treatments and other behavioral health programs. Further, VA plays a critical role in preparing our Nation’s doctors and nurses — 70 percent of whom train at VA facilities – and leads the Nation in innovation that improves the lives of Veterans and their families. VA research contributed to the first liver transplant, development of the cardiac pacemaker, advancements in treatments for Post-Traumatic Stress Disorder, cutting-edge prosthetics, and many other medical breakthroughs. We also lead the Nation in providing health care through telehealth to make it much easier for Veterans to see a doctor. Other important benefits VA provides for Veterans and their families includes funding for higher education, life insurance, home loans, employment and transition services, pensions, and memorialization and interment services.
To access additional agency performance documents visit the agency’s website.
The Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.
Department of Veterans Affairs award winners are listed below.
See All Agency Winners ❯
Barbara C. Morton
Department of Veterans Affairs
Barbara C. Morton
Transformed VA’s capabilities to provide veterans with an excellent customer experience. From real-time data and tools to strategic partnerships between communities, veterans, and families, Barbara’s work empowers veterans and VA employees to improve the veteran experience.
Department of Veterans Affairs
Drove modernization and digitization of more than 80 business processes across the VA, bringing services into the 21st century. Their technical savvy and focus on process improvement standardized and streamlined work across the agency to improve service to our veterans.
Improved the quality of life for veterans with limb loss. Jeffrey’s interdisciplinary team optimized both clinical care and process management to provide veterans with timelier and more personalized prosthetic care.
Brings VA’s modernization and improvement efforts to life. Joe’s team led internal communications for the past three VA Secretaries and created Modernization Central to engage employees in the agency’s ongoing transformation to improve service to America’s veterans.
Works to detect and prevent fraud committed against Veterans. This crack team finds out what went wrong, protects the Veteran and/or beneficiary from further fraud, and helps the individual become financially whole again by reissuing benefits.
Expanded access to legal services for veterans receiving healthcare. Lara’s team builds critical partnerships between VA facilities and pro-bono legal groups to address not only the medical and personal aspects of a veteran's care but also the social and environmental factors.
Modernized the technology and processes used for adjudicating Veterans appeals so that more veterans get answers more quickly. The appeals board issued 85,280 decisions in FY 2018, 62% more decisions than FY 2017 and the most in their history.
Modernized the VA’s approach to processing claims to maximize resources, improve processing timeliness, and better serve Veterans and their families.