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Department of Veterans Affairs  agency seal

Agency Plans and Reports

Mission

To fulfill President Lincoln’s promise to care for those “who shall have borne the battle” and for their families, caregivers, and survivors.

Overview

On March 3, 1865, President Lincoln signed legislation that established a network of National facilities to care for the Nation’s wounded Civil War Soldiers. This singular act codified a social contract between the Nation and our Veterans that the Department of Veterans Affairs (VA) would always be there to help Veterans and their families heal and recover from the illnesses, injuries, or wounds sustained in service to America, and successfully reintegrate into civilian life. This set of principles drives VA’s mission to this day. As the Nation’s largest integrated health care delivery system, VA serves over nine million Veterans by providing many types of care and benefits tailored to Veterans and their families that are not available in the private sector. VA delivers exceptional care in polytrauma, spinal cord injury and rehabilitation, prosthetics, traumatic brain injury, post-traumatic stress treatments and other behavioral health programs. Further, VA plays a critical role in preparing our Nation’s doctors and nurses — 70 percent of whom train at VA facilities – and leads the Nation in innovation that improves the lives of Veterans and their families. VA research contributed to the first liver transplant, development of the cardiac pacemaker, advancements in treatments for Post-Traumatic Stress Disorder, cutting-edge prosthetics, and many other medical breakthroughs. We also lead the Nation in providing health care through telehealth to make it much easier for Veterans to see a doctor. Other important benefits VA provides for Veterans and their families includes funding for higher education, life insurance, home loans, employment and transition services, pensions, and memorialization and interment services.

To access additional agency performance documents visit the agency’s website.



Gears of Government Awards Hall of Winners

The Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.

Department of Veterans Affairs award winners are listed below.


See All Agency Winners ❯


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Barbara C. Morton

Department of Veterans Affairs


Barbara C. Morton

Transformed VA’s capabilities to provide veterans with an excellent customer experience. From real-time data and tools to strategic partnerships between communities, veterans, and families, Barbara’s work empowers veterans and VA employees to improve the veteran experience.

Agency Award

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Department of Veterans Affairs

  • Michael Gao
  • Susan Hall

Department of Veterans Affairs

Drove modernization and digitization of more than 80 business processes across the VA, bringing services into the 21st century. Their technical savvy and focus on process improvement standardized and streamlined work across the agency to improve service to our veterans.

Agency Award

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Department of Veterans Affairs

  • Jeffrey Heckman
  • Wayne Biggs
  • Jeffrey Bolt
  • Brian Stevenson

Department of Veterans Affairs

Improved the quality of life for veterans with limb loss. Jeffrey’s interdisciplinary team optimized both clinical care and process management to provide veterans with timelier and more personalized prosthetic care.

Agency Award

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Joe Salvatore

Department of Veterans Affairs


Joe Salvatore

Brings VA’s modernization and improvement efforts to life. Joe’s team led internal communications for the past three VA Secretaries and created Modernization Central to engage employees in the agency’s ongoing transformation to improve service to America’s veterans.

Agency Award

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Department of Veterans Affairs

  • Adam Kinder
  • Kim Adams
  • Tonya Grant
  • Alvah Sessions
  • Michael Rasmussen

Department of Veterans Affairs

Works to detect and prevent fraud committed against Veterans. This crack team finds out what went wrong, protects the Veteran and/or beneficiary from further fraud, and helps the individual become financially whole again by reissuing benefits.

Agency Award

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Lara Eilhardt

Department of Veterans Affairs


Lara Eilhardt

Expanded access to legal services for veterans receiving healthcare. Lara’s team builds critical partnerships between VA facilities and pro-bono legal groups to address not only the medical and personal aspects of a veteran's care but also the social and environmental factors.

Agency Award

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Department of Veterans Affairs

  • Cheryl Mason
  • David Spickler
  • Kimberly Osbourne

Department of Veterans Affairs

Modernized the technology and processes used for adjudicating Veterans appeals so that more veterans get answers more quickly. The appeals board issued 85,280 decisions in FY 2018, 62% more decisions than FY 2017 and the most in their history.

Agency Award

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Department of Veterans Affairs

  • Astrid Perez
  • Sarah Bursey
  • Joshua Will

Department of Veterans Affairs

Modernized the VA’s approach to processing claims to maximize resources, improve processing timeliness, and better serve Veterans and their families.

Agency Award