Department of Veterans Affairs 
Decision Reviews and Appeals
Goal Leaders:
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Cheryl Mason, Chairman, Board of Veterans’ Appeals |
 |
David McLenachen, Executive Director, Appeals Management Office |
Goal Statement: Provide claimants who disagree with VA’s decisions on benefits claims and appeals with timely reviews under the new, streamlined process authorized by the Veterans Appeals Improvement and Modernization Act of 2017. By September 30, 2021, VA will process and adjudicate Supplemental Claims and Higher-Level Reviews (HLRs) within 125 days on average, and Direct Docket appeals within 365 days on average. VA will collect data throughout FYs 2020 and 2021 in order to establish average processing times for Evidence Docket and Hearing Docket appeals.
Goal Action Plans & Progress Updates
