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Department of Veterans Affairs  VA seal

Veteran Customer Experience

Goal Leaders:

Photo of Lynda Davis Dr. Lynda Davis, Chief Veteran Experience Officer
placeholder Curtis Carie, Executive Director, Veteran Experience Measurement and Analytics

Goal Statement: VA will increase Veteran trust in VA. By September 30, 2019, Veterans' positive responses will increase from 67 percent (FY17, Q4) to 90 percent to the statement, "I trust VA to fulfill our country's commitment to Veterans.”

Goal Action Plan & Progress Update: