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Veteran Customer Experience

Photo of Lynda Davis Goal Leader: Dr. Lynda Davis, Chief Veteran Experience Officer

Goal Statement: VA will increase Veteran trust in VA. By September 30, 2019, Veterans' positive responses will increase from 67 percent (FY17, Q4) to 90 percent to the statement, "I trust VA to fulfill our country's commitment to Veterans.”

pdftestFY 2018, Quarter 1