Veteran’s Experience with VA.gov
|Goal Leader: Dr. Lynda Davis, Director, Veterans’ Experience Office|
Goal Statement: VA will measure and improve Veteran Experience with VA.gov using the government-wide drivers identified for measuring customer experience (CX) with the Federal Government.1 By September 30, 2021, Veterans Experience scores related to VA.gov will be at least 90%, compared to a FY2020 baseline.
1OMB Circ. A-11, Section 280 identifies the government-wide drivers for measuring customer experience
Goal Action Plans & Progress UpdatesComing soon.