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Contributes toIdentify and prioritize the development of federal shared products, services, and standards that enable simple, seamless, and secure customer experiences across the Federal Government.
Design and develop digital experience standards, tools, and resources that empower agencies to deliver better federal websites and digital services to meet their statutory obligations.
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
Join the action
Participate
Your voice matters! Share ideas to help federal agencies more broadly and meaningfully engage with you and your communities at Performance.gov/participation/. Feedback window is open through May 17th, 2024.
Simple, Seamless, and Secure Government Interactions
Explore the High Impact Service Provider (HISP) catalog to learn about each agency’s services and commitments to deliver for the American public.
Supporting Americans through Life Experiences
Discover initiatives designed to simplify and support Americans through crucial life events or transitions and foster more effective and responsive government services. https://www.performance.gov/cx/projects/
Simplified Steps
Read the Federal Decision Support Resource Guide designed by the Approaching Retirement Life Experience team to help older adults, caregivers, and front line staff make informed decisions about healthcare, finances, housing and food.
Best Practices
Read the Facing a Financial Shock Life Experience team’s new CX Best Practices resource on “Improving Access to Public Benefits and Customer Experience” to learn about a variety of strategies to improve benefits access.
Goals
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
Success Metrics
Adoption of modular, common building blocks for digital services, including public-facing systems, across Government, which may take the form of digital infrastructure, products, services, or channels, and which may be implemented singly or in combination.
Leaders
Ann Lewis
TitleDeputy Commissioner, Federal Acquisition Service (FAS) and Director, Technology Transformation Services (TTS)
AgencyGeneral Services Administration
