Filing an individual tax return
The IRS facilitates the tax filing journey for millions of Americans each year. Taxpayers gather their tax information and choose from various filing methods, including using tax preparation software, IRS Free File, paid preparers, filling out forms, or visiting VITA/TCE sites. Taxpayers may seek answers to tax law questions or require tax account information during the pre and post-filing stages. IRS research indicates that most taxpayers prefer interacting through visiting IRS.gov or calling.
Managing an individual online account
Online Account allows taxpayers to securely access their individual account information. Through their online account, taxpayers can view balance owed by tax year, make and view payments, view or create payment plans, manage communication preferences, access tax records and notices, view Tax Pro authorizations and more. The IRS will continue to add features to the Individual Online Account and launch a first-generation Business Online Account for sole proprietors to improve the taxpayer experience. In FY23 the IRS expanded functionality to include a virtual assistant and live chat for certain features, as well as the ability to validate bank account information.