The Federal Government interacts with millions of people each day and provides vital services during some of the most critical moments in people’s lives. Whether searching for vaccine safety information, claiming retirement benefits, receiving health insurance, passing through a security checkpoint, or checking the status of a farm loan application, Americans expect Government services to be responsive to their needs. But too often, people have to navigate a tangled web of Government websites, offices, and phone numbers to access the services they depend on. The Biden-Harris Administration is committed to ensuring an effective, equitable, and accountable Government that meets the needs of its people.
Commitments to improve customer experience and service delivery
As part of this Executive Order, agencies commit to the following specific improvements. Please continue to check back here for updates on their progress.
The Secretary of State shall:
The Secretary of the Treasury shall:
The Secretary of the Interior shall:
The Secretary of Agriculture shall:
The Secretary of Labor shall:
The Secretary of Health and Human Services shall:
The Secretary of Education shall:
The Secretary of Veterans Affairs shall:
The Secretary of Homeland Security shall:
The Administrator of the Small Business Administration shall:
The Commissioner of Social Security shall:
The Administrator of General Services shall:
The Administrator of the United States Agency for International Development (USAID) shall: