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Help answer high-impact research questions
Identify and prioritize the development of Federal shared products, services, and standards that enable simple, seamless, and secure customer experiences across High Impact Service Providers.
Goal 3.1
Create modular, common building blocks to support Government digital services, including public-facing systems, to reduce the delay between identifying the public need and meeting that need at the expected delivery satisfaction level, as one of the major drivers of good customer experience with digital services is the ability to build and update those digital services quickly to meet the speed of need and customer expectations.
Milestone | Status | Timing | Owner |
---|---|---|---|
Allocated American Rescue Plan funds through Federal Citizen Services Fund to position USA.gov as the digital Federal front door
Notes
PMA / Customer Experience / Strategy 3 / Milestone
MilestoneAllocated American Rescue Plan funds through Federal Citizen Services Fund to position USA.gov as the digital Federal front door NotesChangelog
|
FY22 Q3 | GSA | |
Announced that the Technology Modernization Fund will designate $100 million through the Technology Modernization Fund to improve customer experience with the Federal Government
Notes
PMA / Customer Experience / Strategy 3 / Milestone
MilestoneAnnounced that the Technology Modernization Fund will designate $100 million through the Technology Modernization Fund to improve customer experience with the Federal Government NotesChangelog
|
FY22 Q3 | OMB & GSA | |
Developed a roadmap for a redesigned USA.gov website that aims to serve as a centralized, digital Federal “front door” and a report for prioritized common services and standards, platforms, and digital products
PMA / Customer Experience / Strategy 3 / Milestone
MilestoneDeveloped a roadmap for a redesigned USA.gov website that aims to serve as a centralized, digital Federal “front door” and a report for prioritized common services and standards, platforms, and digital products Changelog
|
FY22 Q3 - Q4 | GSA | |
Develop individual roadmaps for shared digital products, services, platforms, and standards in order to track progress and measure delivery outcomes
Notes
PMA / Customer Experience / Strategy 3 / Milestone
MilestoneDevelop individual roadmaps for shared digital products, services, platforms, and standards in order to track progress and measure delivery outcomes Notes
|
FY22 Q3 – FY23 Q2 | GSA | |
Engage High Impact Service Providers (HISPs) and Life Experiences teams to identify opportunities for new shared products and services that support cross-agency delivery
Notes
PMA / Customer Experience / Strategy 3 / Milestone
MilestoneEngage High Impact Service Providers (HISPs) and Life Experiences teams to identify opportunities for new shared products and services that support cross-agency delivery Notes
|
FY22 Q3 - FY23 Q1 | OMB & GSA |
Leaders
Sonny Hashmi
TitleCommissioner, Federal Acquisition Service
AgencyGeneral Services Administration
Goals
Goal 3.1
Create modular, common building blocks to support Government digital services, including public-facing systems, to reduce the delay between identifying the public need and meeting that need at the expected delivery satisfaction level, as one of the major drivers of good customer experience with digital services is the ability to build and update those digital services quickly to meet the speed of need and customer expectation.
Success Metrics
Goal 3.1: Create modular, common building blocks to support Government digital services, including public-facing systems, to reduce the delay between identifying the public need and meeting that need at the expected delivery satisfaction level, as one of the major drivers of good customer experience with digital services is the ability to build and update those digital services quickly to meet the speed of need and customer expectation. Success metrics for Goal 3.1 include:
Adoption of modular, common building blocks for digital services, including public-facing systems, across Government, which may take the form of digital infrastructure, products, services, or channels, and which may be implemented singly or in combination.