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Contributes toIdentify and prioritize the development of federal shared products, services, and standards that enable simple, seamless, and secure customer experiences across the Federal Government.
Design and develop digital experience standards, tools, and resources that empower agencies to deliver better federal websites and digital services to meet their statutory obligations.
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Completed this quarter
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Completed this quarter
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Completed this quarter
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
Completed this quarter
Join the action
Measuring What Matters: Trust In Government
Every interaction between the government and the public is an opportunity to build trust—and that’s why we measure it. To see how federal agencies measure up, visit the Trust in Major Government Service Providers dashboard today.
Simple, Seamless, and Secure Government Interactions
Explore the High Impact Service Provider (HISP) catalog to learn about each agency’s services and commitments to deliver for the American public.
Supporting Americans through Life Experiences
Discover initiatives designed to simplify and support Americans through crucial life events or transitions and foster more effective and responsive government services. https://www.performance.gov/cx/projects/
Simplifying Steps for Retirees
Read the Federal Decision Support Resource Guide designed by the Approaching Retirement Life Experience team to help older adults, caregivers, and front line staff make informed decisions about healthcare, finances, housing and food.
Providing Moms with Peer Support
Fifteen mothers created the future of maternal health. It started with a simple question: How can I help? Learn about the Alumni Peer Navigator model through our blog post.
Goals
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
Success Metrics
Adoption of modular, common building blocks for digital services, including public-facing systems, across Government, which may take the form of digital infrastructure, products, services, or channels, and which may be implemented singly or in combination.
Leaders
Ann Lewis
TitleDeputy Commissioner, Federal Acquisition Service (FAS) and Director, Technology Transformation Services (TTS)
AgencyGeneral Services Administration
