PMA / Workforce / Strategy 4 / Join the Action

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Help answer high-impact research questions

Review critical Government-wide research questions – answers to these questions will help the Federal Government deliver more effective and equitable results

Build the personnel system and support required to sustain the Federal Government as a model employer able to effectively deliver on a broad range of agency missions.

Goal 4.1

As of November 2022 – About this update info icon

Transform the Office of Personnel Management’s organizational capacity and capability to better serve as the leader in Federal human capital management.

This goal reflects efforts underway to build OPM’s organizational capacity and capability to better serve as the leader in Federal human capital management and help agencies meet their missions. These efforts correlate closely with work underway through OPM’s Strategic Plan.

Milestone Status Timing Owner
Designed and launched the OPM Innovation in Service Delivery Design pilot workshop series and the inaugural Innovation Summit, showcasing innovation projects and skill-building mini labs Notes
PMA / Workforce / Strategy 4 / Milestone

Milestone

Designed and launched the OPM Innovation in Service Delivery Design pilot workshop series and the inaugural Innovation Summit, showcasing innovation projects and skill-building mini labs

Notes

November 2022
  • The activities reached over 320 OPM team members.

Changelog

November 2022
  • Milestone changed from Pending to Complete
completed icon FY22 Q4 OPM
Create customer engagement pilot program based on lessons learned from Bipartisan Infrastructure Law (BIL) implementation and customer outreach
PMA / Workforce / Strategy 4 / Milestone

Milestone

Create customer engagement pilot program based on lessons learned from Bipartisan Infrastructure Law (BIL) implementation and customer outreach

not completed icon FY23 Q4 OPM

Goal 4.2

As of November 2022 – About this update info icon

Build out tools to support Government-wide and agency data-driven workforce decisions related to employee engagement, inclusion, and organizational performance.

This goal aims to improve the ability to make Government-wide and agency-based data-driven decisions through enhanced data quality, services and tools. Several workstreams are underway to improve how agencies can access critical workforce data, including the development of dashboards focused on DEIA insights and the development of an HR Quality Services Management Office (HR QSMO), which connects agency customers to a marketplace for qualified human resources services.

Milestone Status Timing Owner
Established a CHCO Federal HR Analytics working group and community of practice
PMA / Workforce / Strategy 4 / Milestone

Milestone

Established a CHCO Federal HR Analytics working group and community of practice

Changelog

November 2022
  • Milestone changed from Pending to Complete
completed icon FY22 Q4 OPM & Agencies
Developed human capital data standards on the complete employee lifecycle, creating a framework for improving standardization and integration of human capital data
PMA / Workforce / Strategy 4 / Milestone

Milestone

Developed human capital data standards on the complete employee lifecycle, creating a framework for improving standardization and integration of human capital data

Changelog

November 2022
  • Milestone changed from Pending to Complete
completed icon FY22 Q2 OPM

Goal 4.3

As of November 2022 – About this update info icon

Build a modernized Federal HR workforce able to provide credible, effective support to agencies.

This goal supports the development of the Federal HR workforce in order to improve human resources performance and customer service across the Government. To support the performance of Federal agencies, agency leadership and the HR workforce need technical, consultative, and analytical skills to implement talent management strategies that improve mission outcomes. Building on OPM’s research data on the current state of the Federal HR profession, there are opportunities for agencies with their Chief Human Capital Officers and Chief Learning Officers to support HR workforce development across all career stages. This work includes efforts to look at the HR workforce from both an agency perspective to identify successful workforce management practices and an enterprise perspective to leverage shared resources and approaches.

Milestone Status Timing Owner
Strengthened HR capacity of agencies implementing the Bipartisan Infrastructure Law (BIL) through training and targeted support Notes
PMA / Workforce / Strategy 4 / Milestone

Milestone

Strengthened HR capacity of agencies implementing the Bipartisan Infrastructure Law (BIL) through training and targeted support

Notes

November 2022

Changelog

November 2022
  • Milestone changed from Pending to Complete
completed icon FY22 Q4 OPM
Release updated HR competency model with technical competencies and associated tasks for multiple HR specialty areas to help close gaps and enhance skills for building HR capabilities Government-wide
PMA / Workforce / Strategy 4 / Milestone

Milestone

Release updated HR competency model with technical competencies and associated tasks for multiple HR specialty areas to help close gaps and enhance skills for building HR capabilities Government-wide

not completed icon FY23 Q4 OPM
PMA / Workforce / Strategy 4 / Leaders

Leaders

John Gill

TitleAssistant Director of Center for Leadership Development

AgencyOffice of Personnel Management

Veronica Hinton

TitlePrincipal Deputy Associate Director for Employee Services

AgencyOffice of Personnel Management

David Padrino

TitleExecutive Director, Office of Human Capital Data Management and Modernization

AgencyOffice of Personnel Management

PMA / Workforce / Strategy 4 / Goals

Goals

Goal 4.1

Transform the Office of Personnel Management’s organizational capacity and capability to better serve as the leader in Federal human capital management.

Goal 4.2

Build out tools to support Government-wide and agency data-driven workforce decisions related to employee engagement, inclusion, and organizational performance.

Goal 4.3

Build a modernized Federal HR workforce able to provide credible, effective support to agencies.

PMA / Workforce / Strategy 4 / Success Metrics

Success Metrics

Goal 4.1: Transform the Office of Personnel Management’s organizational capacity and capability to better serve as the leader in Federal human capital management. Success metrics for Goal 4.1 include:

  • By fiscal year (FY) 2026, increase OPM’s Leaders Lead FEVS index score by 3 points.

  • By FY 2026, increase to 50 percent the percentage of CHCO survey respondents who strongly agree that OPM treats them as a strategic partner.

  • By FY 2026, increase OPM’s customer satisfaction index score for targeted services to 4.3 out of 5.

Goal 4.2: Build out tools to support Government-wide and agency data-driven workforce decisions related to employee engagement, inclusion, and organizational performance. Success metrics for Goal 4.2 include:

  • By FY 2026, increase by 20 points the percentage of CHCO survey respondents who agree that OPM provides agencies with high-quality workforce data and information to be used in decision-making.

Goal 4.3: Build a modernized Federal HR workforce able to provide credible, effective support to agencies. Success metrics for Goal 4.3 include:

  • By FY 2026, increase the Overall Satisfaction Score for Human Capital from 4.75 to 5 on the General Services Administration Mission Support Customer Satisfaction Survey.