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Contributes toDesign, build, and manage Government service delivery for key life experiences that cut across Federal agencies.
Designated a Cross-Agency Priority (CAP) Goal 
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives:
- Approaching retirement
- Recovering from a disaster
- Navigating the transition to civilian life following military service
- Birth and early childhood for low-income women and their children
- Facing a financial shock and becoming newly eligible for critical supports
In the coming months, teams will develop success measures that will be used to demonstrate improvement of service delivery during these designated life experiences. These life experiences were selected through an interagency review process following Executive Order 14058, which directed the selection of life experiences within 90 days.
| Milestone | Status | Timing | Owner |
|---|---|---|---|
| Designated five Life Experiences to prioritize for Government-wide action
PMA / Customer Experience / Strategy 2 / Milestone
MilestoneDesignated five Life Experiences to prioritize for Government-wide action Changelog
|
 |
FY22 Q2 | President's Management Council (PMC) |
| Publicly released Project Charters for all five Life Experiences
PMA / Customer Experience / Strategy 2 / Milestone
MilestonePublicly released Project Charters for all five Life Experiences Changelog
|
|
FY22 Q2 | PMC & Office of Management and Budget (OMB) |
| Launched Life Experiences Discovery Sprints, including first-person human-centered design research with members of the public
PMA / Customer Experience / Strategy 2 / Milestone
MilestoneLaunched Life Experiences Discovery Sprints, including first-person human-centered design research with members of the public Changelog
|
|
FY22 Q2 | OMB & PMC |
| Submitted 6-month update on the status of all five Life Experiences Discovery Sprints per Executive Order 14058
Notes
PMA / Customer Experience / Strategy 2 / Milestone
MilestoneSubmitted 6-month update on the status of all five Life Experiences Discovery Sprints per Executive Order 14058 NotesChangelog
|
|
FY23 Q2 | OMB & PMC |
| Recommend improvements to make measurable improvements, grounded in addressing priority customer pain points
PMA / Customer Experience / Strategy 2 / Milestone
MilestoneRecommend improvements to make measurable improvements, grounded in addressing priority customer pain points |
 |
FY23 Q1 | Life Experience Teams |
| Select projects for implementation
PMA / Customer Experience / Strategy 2 / Milestone
MilestoneSelect projects for implementation |
|
FY23 Q2 | OMB & PMC |
Leaders
The President’s Management Council is responsible for forming interagency teams to tackle cross-agency life experiences, pursuant to E.O. 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, of December 13, 2021
Goals
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports