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Contributes toDesign, build, and manage government service delivery for key life experiences that cut across federal agencies.
Designated a Cross-Agency Priority (CAP) Goal
Collectively, more than 10 agencies across government have formed interagency teams to improve the public’s experience during the following moments in people’s lives:
- Approaching retirement
- Recovering from a disaster
- Navigating the transition to civilian life
- Having a child and early childhood
- Facing a financial shock
Based on their Discovery Sprint work with government’s customers, these teams have selected projects to improve service delivery in these designated Life Experiences and defined success measures to demonstrate improvement. Individual project summaries and measures of success can be found at /cx/projects. These Life Experiences were selected through an interagency review process following E.O. 14058, which directed the selection of Life Experiences within 90 days.
Goal 2.1
Establish an overarching management framework for cross-agency Life Experiences.
Completed this quarter
Goal 2.2
Deliver meaningful progress on co-designed solutions and measurable improvements for designated Life Experiences.
Completed this quarter
Join the action
Measuring What Matters: Trust In Government
Every interaction between the government and the public is an opportunity to build trust—and that’s why we measure it. To see how federal agencies measure up, visit the Trust in Major Government Service Providers dashboard today.
Simple, Seamless, and Secure Government Interactions
Explore the High Impact Service Provider (HISP) catalog to learn about each agency’s services and commitments to deliver for the American public.
Supporting Americans through Life Experiences
Discover initiatives designed to simplify and support Americans through crucial life events or transitions and foster more effective and responsive government services. https://www.performance.gov/cx/projects/
Simplifying Steps for Retirees
Read the Federal Decision Support Resource Guide designed by the Approaching Retirement Life Experience team to help older adults, caregivers, and front line staff make informed decisions about healthcare, finances, housing and food.
Providing Moms with Peer Support
Fifteen mothers created the future of maternal health. It started with a simple question: How can I help? Learn about the Alumni Peer Navigator model through our blog post.
Goals
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports
Goals
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports
Leaders
The President’s Management Council is responsible for forming interagency teams to tackle cross-agency Life Experiences, pursuant to E.O. 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, of December 13, 2021
