PMA / Customer Experience / Strategy 2 / Join the Action

Join the Action

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To deliver results for all of the American people, we need everyone’s help. Spread the word.

Help answer high-impact research questions

Review critical Government-wide research questions – answers to these questions will help the Federal Government deliver more effective and equitable results

Design, build, and manage Government service delivery for key life experiences that cut across Federal agencies.

Designated a Cross-Agency Priority (CAP) Goal info icon

Goal 2.1

As of November 2022 – About this update info icon

Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives:

In the coming months, teams will develop success measures that will be used to demonstrate improvement of service delivery during these designated life experiences. These life experiences were selected through an interagency review process following Executive Order 14058, which directed the selection of life experiences within 90 days.

Learn more about the life experiences work

Milestone Status Timing Owner
Designated five Life Experiences to prioritize for Government-wide action
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Designated five Life Experiences to prioritize for Government-wide action

Changelog

  • Milestone changed from Pending to Complete
completed icon FY22 Q2 President's Management Council (PMC)
Publicly released Project Charters for all five Life Experiences
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Publicly released Project Charters for all five Life Experiences

Changelog

  • Milestone changed from Pending to Complete
completed icon FY22 Q2 PMC & Office of Management and Budget (OMB)
Launched Life Experiences Discovery Sprints, including first-person human-centered design research with members of the public
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Launched Life Experiences Discovery Sprints, including first-person human-centered design research with members of the public

Changelog

  • Milestone changed from Pending to Complete
completed icon FY22 Q2 OMB & PMC
Submitted 6-month update on the status of all five Life Experiences Discovery Sprints per Executive Order 14058 Notes
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Submitted 6-month update on the status of all five Life Experiences Discovery Sprints per Executive Order 14058

Notes

Changelog

  • Milestone changed from Pending to Complete
completed icon FY23 Q2 OMB & PMC
Recommend improvements to make measurable improvements, grounded in addressing priority customer pain points
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Recommend improvements to make measurable improvements, grounded in addressing priority customer pain points

not completed icon FY23 Q1 Life Experience Teams
Select projects for implementation
PMA / Customer Experience / Strategy 2 / Milestone

Milestone

Select projects for implementation

not completed icon FY23 Q2 OMB & PMC
PMA / Customer Experience / Strategy 2 / Leaders

Leaders

The President’s Management Council is responsible for forming interagency teams to tackle cross-agency life experiences, pursuant to E.O. 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, of December 13, 2021

PMA / Customer Experience / Strategy 2 / Goals

Goals

Goal 2.1

Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports

PMA / Customer Experience / Strategy 2 / Success Metrics

Success Metrics