The team conducted interviews in-person, virtually, in English, and in Spanish. Participants included people nine states and territories who represent a variety of life experiences—including those vulnerable to shocks, such as low-wage workers.
How might we improve people’s experience navigating and applying for different benefits at the same time to increase awareness, avoid confusion and redundancy, thereby improving efficiency for both program administrators and customers?
How might we encourage states and localities to use their federal funds to help people more quickly re-establish stability with available resources, and design with the most common financial shocks that may occur in mind?
How might we think about recovery and resiliency to include how we empower people through career transitions to better jobs and lasting stability?
Teams are currently working on identifying and scoping projects to move into the design phase. Please check back on this page in the coming months for updates.
- Project Charter
- Project One-Sheet
- Customer Journey Map & Stories
- Information collection approved under OMB Control #3206-0276
- Life Experience Initiative Summary
- Executive Order 14058
- President’s Management Agenda
- General Services Administration
- Department of Labor
- Department of Housing and Urban Development
- Department of Agriculture
- Office of Management and Budget
- Department of Education
- Department of Health & Human Services
- U.S. Department of the Treasury
- Social Security Administration