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FCC Training on Public Benefits Texting


Watch Kristi Thornton of the Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA). Building on a declaratory ruling issued by the FCC in January 2023 that clarified the rules and procedures for state and local health programs to text beneficiaries, this training focuses on rules that apply to all public benefits programs (including non-health and integrated delivery models).