The team conducted interviews in-person, virtually, in English, and in Spanish. Participants included people from twelve states and territories who have experienced hurricanes, tornadoes, and wildfires and represented various backgrounds—including low-income renters and home owners, parents, the elderly, new immigrants, veterans, and people with disabilities.
How might we support survivors by minimizing the burden of navigating multiple applications?
How might we better design our information, interactions, and services for people who have endured a traumatic experience and may have ongoing stress?
How might we improve and coordinate our communications about the full range of Federal programs for the general public and small business owners alike?
Teams are currently working on identifying and scoping projects to move into the design phase. Please check back on this page in the coming months for updates.
- Project Charter
- Project One-Sheet
- Customer Journey Map & Stories
- Information collection approved under OMB Control #3206-0276
- Life Experience Initiative Summary
- Executive Order 14058
- President’s Management Agenda
- General Services Administration
- Department of Housing and Urban Development
- Department of Agriculture
- Office of Management and Budget
- Department of Health & Human Services
- Small Business Administration
- Department of the Interior
- Department of Commerce
- Department of Homeland Security