Overall, the team spoke with 200 people through interviews as well as site visits to military installations.
How might we provide a transparent transition process that focuses on the future success of the transitioning Service member?
How might we help transitioning Service members approach social reintegration in a genuine and dedicated way before and after separation?
How might we provide equitable, relevant, and high-quality individualized guidance and clear instructions available throughout the transition process?
How might we consider opportunities to improve existing military resources that ease the Service members’ reintegration post-separation?
The project aims to prototype a new digital solution that provides customized and integrated information for Service members on service transition elements (e.g., education/skills, employment/career, family/community, finance, health and well-being, and housing), which is individualized based on their potential career pathways, service tenure, and service separation date.
The design phase work to develop the prototype will help surface relevant tools, resources, benefits, and information available across government based on alignment with individual Service member and family goals and their individualized separation timeline. The design phase includes building paper-based products to support Service member transition planning.
December 2023 update
The team initiated the project focusing on four areas: navigating the transition process; planning for life after the military; right-sizing and timing curriculum content; and selecting, organizing, and presenting personalized resource connections. The team coordinated with representatives from nine Federal agencies and five military service branches on three HCD improvement sprints.
Sprint 1A involved co-designing with customers to develop a digital solution that consolidates action steps from multiple agencies and delivers the right information and resources at the right time.
Sprint 1B investigated technical feasibility in response to customer-relayed usability and design considerations. The sprint included gathering requirements to provide recommendations to inform project resourcing, piloting, and communicating with customers.
The Transition Assistance Program (TAP) provides information, resources, and tools to Service members and their loved ones to help prepare for the transition to civilian life. The TAP Executive Committee, which provides cross-agency shared governance over the program, approved all of the HCD-rooted recommendations, green-lighting the proposed solution for MVP development.
Sprint 1C recently launched and seeks to develop solutions for customers to receive information and resources earlier in their military careers with clear calls to action. Recognizing that TAP is in part overseen by commanders, cross-agency partners rallied around a visual management solution to make TAP progress more transparent within chains of command and supporting organizations—to promote proactive engagement and external accountability. This sprint will deliver prototypes and recommendations in the first quarter of FY 2024.
Measures of success
In 2023, gain cross-agency concurrence to develop and build the MVP digital product. The long-term outcome of this solution aims for an increase in the number of Service members who feel prepared for their transition.
Design phase project measures:
- Project Charter
- Project One-Sheet
- Design Project Summary: Prototyping Integrated Transition Planning Support for Service Members
- Customer Journey Map & Stories
- Information collection approved under OMB Control #2900-0876
- Life Experience Initiative Summary
- Executive Order 14058
- President’s Management Agenda
- General Services Administration (GSA)
- Department of Labor (DOL)
- Department of Housing and Urban Development (HUD)
- Office of Management and Budget (OMB)
- Department of Education (ED)
- Department of Defense (DOD)
- Department of Veterans Affairs (VA)
- Office of Personnel Management (OPM)
- Small Business Administration (SBA)