icon

Official website of the U.S. government

Skip to main content

Strategy 1

Banner

Improve the service design, digital products, and customer-experience management of federal High Impact Service Providers by reducing customer burden, addressing inequities, and streamlining processes.

Designated a Cross-Agency Priority (CAP) Goal

Goal 1.1

As of February 2024

By the end of Fiscal Year 2024, all High Impact Service Providers (HISPs) will publicly report trust and service performance data on performance.gov/cx for all of their designated services.

Goal 1.2

As of February 2024

By the end of Fiscal Year 2024, all HISPs will have the talent required to gather ongoing qualitative customer feedback, conduct user testing for all communications, digital products and other service components, and apply human-centered design research methods.