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Contributes toIdentify and prioritize the development of federal shared products, services, and standards that enable simple, seamless, and secure customer experiences across the Federal Government.
Design and develop digital experience standards, tools, and resources that empower agencies to deliver better federal websites and digital services to meet their statutory obligations.
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
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Fact Sheets about the exciting work of High Impact Service Providers and Life Experience Teams
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See most recent developments related to this priority area at Performance.gov/CX/blog
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Goals
Goal 3.1
Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.
Goal 3.2
Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.
Goal 3.3
Increase agency adoption of FedRAMP-authorized Cloud products and services.
Goal 3.4
Build additional supports that address the government’s shared customer experience-related technology challenges.
Success Metrics
Adoption of modular, common building blocks for digital services, including public-facing systems, across Government, which may take the form of digital infrastructure, products, services, or channels, and which may be implemented singly or in combination.
Leaders
Ann Lewis
TitleDeputy Commissioner, Federal Acquisition Service (FAS) and Director, Technology Transformation Services (TTS)
AgencyGeneral Services Administration
